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Develop and execute quantifiable and repeatable methodologies for monitoring performance;
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Where possible, adhere to the SMARTA principles: Specific, Measurable, Agreed To, Realistic, Timely, and Aligned performance measurements;
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Evaluate and ensure adherence to documented project standards;
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Monitor, collect, maintain, and measure performance metrics;
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Provide the Navy unrestricted self-service access to the performance information;
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Provide regular reports of performance results, including trend analysis;
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Work with the Navy to calibrate performance metrics over time to align with the evolving needs;
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Track and communicate non-compliance issues to help ensure resolution;
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Review/update and apply version control to Standard Operating Procedures (SOPs);
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Develop and maintain process flows and internal controls for critical project areas and control gates;
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Identify process deficiencies and/or data quality problems and prevent errors from cascading through down-stream processes;
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Perform quality reviews based on perceived level of risk;
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Monitor and document corrective work to ensure compliance;
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Assess customer satisfaction with overall service levels;
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Develop and maintain metrics against contractual performance measures;
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Communicate with the Navy on a routine basis regarding the status of the project through reporting and collaboration tools, Performance Management Dashboard, Monthly Status Reports, Monthly Status Meetings, and e-mail notifications; and
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Define the timelines for correcting deliverables identified the Navy.
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